Store Policy

Mission Statement

Here at PoppyRose Designs we believe that the thought is everything when it comes to giving gifts to those we love. We aim to ensure that our customers can customise gifts from the heart that ‘wow’ at a price that is fair and affordable. We aim to keep our costs as low as possible so that these savings can be passed on to you the customers.

PoppyRose Designs was developed to deliver products that meet individual needs, likes and taste at price that was affordable without the heavy mark ups that you see with many other personalised retailers. We are a small design company who keeps our costs low so that our customers can benefit in return.


we want you to be 100% satisfied with any purchase made with us. PoppyRose Designs will always aims to reach the best solution to satisfy our customers’ needs. Should it be required we aim to offer you the opportunity to replace, exchange or refund your item.

All returns and exchanges will be assessed on a case-by-case basis to provide personalized customer service and do what is best for the customer. Details regarding this can be found within our returns policy.


Customer Service Policy


Waste Battery Regulation

Under the Waste Battery Regulations, PoppyRose Designs are now offering a take back scheme and recycle for all portable waste batteries if you return them to our address in person. PLEASE DO NOT POST. Alternatively, you can find your local waste portable battery recycling facility at

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. Customers may find stores in their local area more accessible.

Waste Electrical and Electronic Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill. We are obliged under these regulations to offer our customers free take-back and recycled on your behalf of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Customers must return their like-for-like WEEE item to us within 30 days of purchasing their new item. 


Payment Methods

You will be transferred to a secure webpage hosted by leading payment service provider. Here you can select which credit or debit card you'd like to use. We accept Mastercard, Visa, Visa Debit (Delta) and Visa Electron. Alternatively you can choose to pay by PayPal.

Paying by credit or debit card

Having selected a card to use, you will need to enter your credit card details to complete your order. You need not have any concerns over the security of these details as all the credit cards will be encrypted on the site. For more information please have a look at our Credit Card Security Section.

Paying by PayPal

Having selected PayPal you can either log in to your account or create one, and follow on screen instructions to confirm your payment.

© 2023 by Kirsty Hughes of PoppyRose Designs

England, United Kingdom.


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