Privacy & Cookies

PRIVACY POLICY

If for any reason you are unsure about any of the personal and account information we are holding in your name, please contact us using the contact details listed above. We will update your private records if required.

It’s likely that we’ll need to review this Privacy Notice from time to time. We’ll notify you of any significant changes.

At a glance - why do we collect information from you?

We collect information about you for the following reasons:

  • to process your order

  • to help you check out in a quick, user-friendly way when you have an account with us

  • to provide you with the best possible service, including a personalised browsing experience, tailored to your preferences.

  • to improve our website based on analysis of sales data

  • to provide you with marketing newsletters (if you signed up to our mailing list)

  • to offer personalised advertising after you leave our website

What personal data do we collect?

When you place an order with us, the information we will collect includes:

  • Full name,

  • billing and delivery address,

  • telephone number,

  • A record of your order,

  • e-mail address,

  • credit/debit card details (all sensitive details are inaccessible even to us from moment of purchase and are securely encrypted).

This information is necessary for us to process your payment and deliver your order to you.

When you visit our website, we also might collect the following information:

  • IP address

  • Information regarding what pages are accessed and when.

  • Information related to the device used, such as web browser type, operating system and device type.

  • Demographic information

  • General product preferences and interests based on your browsing history on our website

We gather this information to analyse our site’s performance and look for areas for improvement. This data also allows us to give you customised product recommendations based on best-sellers and product views.

 

If you wish to sign-up to our mailing list, we will collect the following information:

  • Name

  • Email address

We will never send you marketing emails without your consent. To read more about our newsletter policy, please click here to be moved lower down the page.

 

If you contact our Customer Service Team:

If you contact our customer service team in relation to your order, we will:

  • take a note of the conversation with you,

  • Note the date and nature of your query or complaint

  • We’ll also include a note of what we did to help.

If you contact our customer service team with a query unrelated to a previous order, we might ask for your name and contact details to be able to get in touch with you and we will keep this data until no longer than necessary to help with your query.

We will never collect any sensitive information about you without your explicit consent. 

Return & Exchange Policy

What are cookies?

Cookies are small text files that can be stored on your computer or mobile device when you visit a website. These files are typically used to hold your user preferences, to store important data as you browse the website (such as the contents of your shopping cart), or to find out if you have browsed the website before.As these files can only store small amounts of data there is nothing dangerous about the files themselves, but some companies may use the information to track what other websites you have visited or to build a profile of your general online behaviour. TemptationGifts do not involve themselves in these activities. Cookies we use don’t collect or store any sensitive information such as your name, address or payment card information.

What types of cookies are there?

TemptationGifts, like most e-commerce websites, uses a variety of cookies to help ensure that our website functions correctly and to provide information on how to improve our pages and marketing.  We sometimes use third party agencies to advertise and bring traffic to certain parts of the site, for example where we have a specific campaign. These cookies are placed by one of our third-party agencies to allow them to track the activities of visitors that that have come to the site from their adverts.  Our use of cookies can be broken down into four main categories:

Necessary & Functional Cookies:  Necessary cookies are essential to make a website work and enable features that users have specifically asked for. Without these cookies, these features of the website could not operate properly. For example, these cookies remember the contents of your shopping cart or whether you are logged in as you browse the website, and to record the items that you have placed in your wish-list so that you can refer back to them. Functional cookies automatically remember preferences that users have previously made in order to enhance their experience next time they visit a website.

Statistics Cookies.  Statistic cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.The data gathered allows us to check how many people visited our pages, how many visitors have been to our website previously, which links people have clicked most often on our pages, etc. It also helps us identify problems with our pages and advise on improvements that can be made to make them easier to use. All the information collected is anonymous and no personal data is recorded. 

Marketing Cookies. We use cookies to provide a remarketing service through WIX and Facebook, which allows us to advertise specifically to internet users that have previously visited our website and to highlight products and services that we believe, may be of interest to them. This advertising method allows us to show adverts to users with different interests and demographics based on the information that WIX or Facebook provide. We allow WIX and Facebook to set their own cookies such as IDE, DSID, Fr, tr in order for this feature to work correctly.  

How can cookies be managed or disabled?

Our cookies will be stored automatically when you visit our website, based on our legitimate interest to provide you with the best possible service which you’d expect from an online retailer. You can easily change the way cookies are handled on your computer by adjusting the cookie settings within your internet browser. It is possible to manage which websites are allowed to create cookies on your computer as well as view or delete cookies that have already been stored.  There are many different internet browsers so we aren't able to give instructions on how to change the privacy and cookie settings in all of them, but we've provided links to the websites of the most popular browsers below. 

Apple Safari: https://support.apple.com/en-gb/HT201265

Google Chrome: https://support.google.com/chrome/answer/95647

Microsoft Edge: https://privacy.microsoft.com/en-gb/windows-10-microsoft-edge-and-privacy

Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer#w_cookie-settings

Please note: Blocking all cookies from PoppyRose Designs may prevent the Shopping Cart from functioning correctly and you will be unable to place an order through the website. 

© 2023 by Kirsty Hughes of PoppyRose Designs

PoppyRoseDesigns@outlook.com

England, United Kingdom.

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